Privacy Policy

Orientalia (hereinafter referred to as “us”, “our”, “we”, or “Company”), having its registered address at _________________________, provides the websites for its users. This Privacy Policy (the “Policy”) intends to help you comprehend the information we collect from our users visiting or using our websites (hereinafter referred to as “user”, “you”, “your”, “yours”, or “user(s)”; however, the context may permit), and through other interactions and communications you have with us. This Policy applies to Orientalia and governs how we collect, use, share, and protect personal information.

This Policy describes our privacy practices concerning information and personal data collected in connection with your engagement with our websites. You are requested to carefully read this Policy before accessing our websites. If you do not agree with any part of this Policy, you are suggested to not use or access our websites.

We reserve the right to change, modify, add, or remove portions of this Policy at any time without any prior notification. Any such changes shall be effective as soon as we post such amendments or modifications on or through our websites, communicate the same to you through email notification, or similar means. Please check this Policy regularly for updates and amendments. Any continued performance or use of the websites shall be deemed your consent to such revised Policy.

Definitions

To ensure clarity, the following terms are defined:

• Personal Data: Any information relating to an identified or identifiable individual, such as name, email address, phone number, or IP address.
• Cookies: Small files stored on your browser that track, save, and store information about your interaction with a website.
• Service Providers: Third-party entities engaged to perform specific functions (e.g., hosting, analytics) on behalf of the Company.

Scope and Application

This Policy applies to:

1. All users and visitors of our websites globally.
2. Customers and clients using our services or interacting with our websites.
3. Job applicants providing their data for employment opportunities.

Data Collection

We collect and process Personal Data to operate our websites and deliver services.

Types of Personal Data Collected

• User-Provided Data:

  • Full name, email address, physical address, phone number, organization name, etc.
  • When filling out forms (e.g., Contact Us forms), we may also collect country, organization name, and contact number.

• Automatically Collected Data:

  • IP address, browser type, operating system, date and time of access.
  • Interaction data from third-party tools (e.g., Google Analytics).
  • Cookies data to track preferences, session details, and user engagement.

Mandatory vs. Optional Data: Certain fields will be marked as required for completing forms. You may choose not to provide optional data.

Use of Cookies

We use cookies for the following purposes:

1. Essential Cookies: Required for website functionality.
2. Analytics Cookies: To track usage and improve user experience.
3. Advertising Cookies: For targeted advertising and promotional purposes.

Cookie Preferences: Users may manage or disable cookies through their browser settings. For detailed information, please refer to our Cookie Policy.

Our Use of Your Personal Data

We use Personal Data as permitted by applicable law for:

1. Services and Transactions: Processing orders, providing customer service, and fulfilling requests.
2. Websites Improvement: Personalizing user experiences and optimizing website functionality.
3. Marketing Communications:
   • With your explicit consent, we send promotional emails about services/products.
   • Users may opt-out of marketing communications at any time via the “unsubscribe” link in our emails.
4. Employment Applications:
   • Processing resumes, educational backgrounds, and other application-related data.
   • Retaining applicant information for future opportunities unless requested otherwise.

Your Rights

Users have the following rights under applicable privacy laws:

1. Right to Access: Obtain a copy of your Personal Data.
2. Right to Correction: Request corrections to inaccurate or incomplete data.
3. Right to Deletion: Request the deletion of your Personal Data.
4. Right to Restrict Processing: Limit how we use your data under specific circumstances.
5. Right to Object: Opt-out of certain processing activities, including direct marketing.

To exercise your rights, please contact us at admin@orientalcarpets.eu

Disclosure of Personal Data

We do not share your Personal Data unnecessarily. However, we may disclose it in the following cases:

1. To Service Providers: For processing transactions, hosting services, or analytics.
   • Service providers are contractually obligated to keep data secure and compliant with privacy policies.
2. To Law Enforcement: To comply with legal obligations, court orders, or regulatory requirements.

Retention of Personal Data

We retain Personal Data as long as necessary to:

1. Fulfill the purposes outlined in this Policy.
2. Comply with legal obligations.
3. Resolve disputes and enforce our agreements.

Upon user request, data may be deleted unless required by law. Retention periods for cookies and marketing preferences will follow a reasonable timeline from the date of consent.

International Data Transfers

Where data is transferred outside your country, we ensure it is protected through appropriate safeguards (e.g., standard contractual clauses).

Storage and Security

We implement multiple security measures to protect your Personal Data, including encryption, firewalls, and secure servers. However, no system can guarantee absolute security. Users are encouraged to report any security concerns to our support team.

Children’s Privacy

Our websites are not intended for children under the age of 14. We do not knowingly collect Personal Data from minors. Parents or guardians may contact us to request data deletion if a minor has provided information.

Complaint Resolution

We take privacy complaints seriously and aim to resolve concerns promptly. To file a complaint:

1. Contact us via email at admin@orientalcarpets.eu
2. Allow up to 14 business days for our team to respond.
3. Escalate unresolved complaints to appropriate regulatory authorities.

Changes to Our Privacy Policy

We reserve the right to occasionally update this Policy without prior notice. You should revisit this page periodically to stay informed about any changes. Your continued use of our websites constitutes agreement to the updated Policy.

Contact Customer Support

For inquiries, please reach out:

• Email: admin@orientalcarpets.eu
• Mail: Address

Policy Last Updated: January 24th, 2025